FAQs

For general inquiries, we are available by phone Monday through Friday between 9:00 AM and 5:00 PM.
For guests currently staying with us, we are available by phone at any time.

  • Check-in on the day of arrival is available from 3:00 PM.

    Check-out is until 11:00 AM.

    Subject to availability, early check-in from 1:00 PM (€25) and/or late check-out until 1:00 PM (€25) is possible.

  • Hotel Zest does not have a permanently staffed reception. However, we are available by phone 24/7 for our staying guests.

  • Hotel Zest does not have its own parking facilities.

    Parking is available at APCOA PARKING Strand, located about a 15-minute walk from the hotel. This car park offers hotel passes for 2 to 3 days, which allow unlimited entry and exit during the validity period. There is usually sufficient availability, though on warm summer days it is recommended to reserve a space in advance. For more information and to make a reservation, please visit: https://www.apcoa.nl/parkeerplaats/scheveningen/apcoa-parking-strand/

    Short-term parking is available on the street (maximum 2 hours). Monday to Sunday from 10:00 to 24:00; rate €7.00 per hour, maximum parking time 120 minutes.

  • On the day of arrival at 3:00 PM, you will receive the digital key via email and SMS. When opening the link, you will see three sliders: one for the front door, one for the back entrance, and one for your room door. Swipe the arrow on your screen from left to right, and the door will unlock. A keycard will be waiting in your room, which you can use for the rest of your stay.

  • Two days before arrival, you will receive an invitation for online check-in/registration to provide the correct guest information. Accurate guest details are required to successfully send the digital key, ensuring you can enjoy your stay immediately upon arrival without time-consuming procedures.

  • No, smoking is prohibited in and around the building.

  • No, pets are not allowed.

  • Unfortunately, Hotel Zest is not wheelchair accessible. However, guests with limited mobility are welcome to use the level entrance at the rear of the hotel. An elevator is also available, providing easy access to all floors.

  • No, all reservations are paid in advance. Depending on the chosen rate: non-refundable is paid immediately after confirmation, and the flexible rate is charged 3 or 7 days before arrival. Additional services such as parking, breakfast, or bike rental can be paid for on-site. We do not accept cash payments.

  • That is possible at the back of the hotel.

  • Yes, it is possible to store luggage before check-in and after check-out in our dedicated luggage storage. Outside the reception's opening hours, you can call us for instructions.

  • That is entirely dependent on the chosen rate.

    For a direct Hotel Zest reservation with a flexible rate (via website or email), changes and/or cancellations are free of charge up to 3 days before arrival. Within 3 days before arrival, one night's stay will be charged, or we offer the option to reschedule once, potentially with an additional cost.

    For a reservation with a flexible rate made through a platform (Booking.com/Expedia), changes and/or cancellations are free of charge up to 7 days before arrival. Within 7 days before arrival, one night's stay will be charged. After the check-in time, no changes are possible, and no refunds will be issued.

    A non-refundable reservation cannot be changed or refunded. In case of cancellation, no money will be refunded.

    Please note: different conditions apply to group reservations.

  • Yes, a direct reservation is always cheaper. Do you see a lower price elsewhere? Please contact us.

  • Hotel Zest does not have a breakfastroom/restaurant.

    Arranging your own breakfast is possible. All our rooms are equipped with a Nespresso machine, kettle, refrigerator, cutlery, and tableware.

    Great tips for breakfast spots nearby:

    • Tigershark Coffee – 8 minutes on foot from Zest – Badhuisstraat 114, The Hague

    • Coffeebar Kafnush – 10 minutes on foot from Zest – Keizerstraat 128, The Hague (closed on Tuesdays and Thursdays) – 8 minutes on foot from Zest – Badhuisstraat 114, The Hague

    • Koffiekiosk ’t Pleintje (Mon–Fri from 06:30) – 5 minutes on foot from Zest – Stevinstraat 35a, The Hague

  • The city center of The Hague, Netherlands, is easy to reach from Hotel Zest. Take Tram 9 towards Vrederust from the Circustheater Scheveningen stop, and you’ll be in The Hague city center in just 15 minutes. By bike, you can also reach the city center of The Hague in about 15 minutes.

  • The Scheveningen beach is just a 5-minute walk from Hotel Zest Scheveningen in The Hague, Netherlands. Perfect for guests who want to stay close to the sea with quick access to the Scheveningen boulevard and the North Sea.